Creating Positive Impact Through Suicide Hotlines

By Donald Turner


It is of great value to think about volunteering in a platform that fosters care and affection as its primary objective. This is often in the arena of crisis intervention. People have their own emotional dilemmas and they are unique to each individual. Some crises are very strong that it compels someone to give up on life. With the knowledge that you are strong enough to respond to such troubled souls, then maybe the right thing for you is to volunteer.

The first thing to ask is if there are specific populations you are curious about. Suicide hotlines are one of many specializations in this discipline. The reasons for personal turmoil vary, they might constitute rape victims, the homeless, the ostracized, sexually abused and victims of racial discrimination. You can also come at it with pure academic interest initially. Wanting to learn more about a group, make the activity a venue to augment your knowledge.

Help centers will not just permit anyone to answer sensitive calls. Hence you would be exposed to extensive training. The learning process is highly standardized because quality often dictates the ability of the institution to receive funds. As you train, you learn how to understand and assist people. These skills might constitute establishing rapport, listening and properly evaluating the individual on the line. Certain ethical rules are established along the way.

You could expect role plays and pretend calls. You and a partner would take turns changing roles but the purpose of this is to train you to react and speak efficiently to the various personalities. There are times when difficult situations are played out. Your trainers stage these difficult situations for you to successfully navigate. These are confidence boosters before doing it for real.

Basic phone etiquette is also discussed during your apprenticeship period. You will be taught the importance of confidentiality, empathy and the proper techniques for conversing with others. The more hands on you become, the more you learn to react instinctively.

Self care is something not to be neglected. In hectic times, people rarely take a break. Many workers forget to relax. When positioned in a crisis center, the heavy work load may take a toll. Rejuvenation and rest must be valued. Go on vacation or dine out with friends. Stick with recreational activities that recharge your batteries. Overworking results in burnout so be sure to unwind occasionally.

Growing in self awareness is another byproduct as a volunteer. Because of psychological techniques, you unravel the hidden aspects of personality not yet tapped into. You uncover emotional resiliency and stamina.

Flexible schedules work to your advantage. Align your itinerary with the slots that are of most convenience. If a certain portion in a day could be used sufficiently, then select those shifts.

Creating a positive impact on society is the ultimate result of you giving of your resources and care. Social responsibility accompanies personal development. You might receive the extra incentive of possible job recommendations as well because of dedicated service.




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