Dos And Donts In Handling A Depression Hotline

By Dennis Sullivan


Depression is one thing that cause troubles to a person, to his families and colleagues. It drives people crazy, make them hostile and ending up their lives. Before such condition worsens, its important that patients are mentally and emotionally treated. In that regard, they will likely overcome their problems without resorting to inflicting harms to themselves or suicidal acts.

There are certain institutions that provide help to depressed individuals. Certain agencies are now providing a depression hotline which basically helps certain individuals in coping up with their issues. Should you answer calls and wants to provide assistance to emotionally troubled people. Keep on reading the succeeding paragraphs to learn and comprehend more things which will help you someday.

Be non judgmental, keep calm and sympathetic too. Once you get to know the concerns of people, your main role is to lend an ear. Dont say something bad which can cause more problems. Listen first before providing your opinions. Before you give your advice, think multiple times if its helpful or not. Ideally, being calm in handling the situation might make situations controllable.

Arguments should not be considered. If you argue to a person on the line, chances are he might do things which could risk his life. Once he shows sign of losing patience and control, do acts that will make him return to his senses. Typically, depressed individuals basically need someone who would listen to what they say. Thus, its important to be very careful on what to say.

Offer some hopes. Give assurance that help can be provided and always say positive things that could deterrent an individual to continue his suicidal attempt. Alternatively, provide good suggestions and advice that will keep him calm for a long time. Keep on talking and try not to lose signs of connection so you know what is currently going on with his situations.

Never be surprised. While there are factors that are pretty normal, some might definitely surprise you a lot. But no matter how shocked you are with what you discover, its basically important to remain calm and show no sign of surprise especially in your voice. Avoid any lectures that might only cause stress on their part. Besides, putting more fuels on fire surely cause a problem.

Take them seriously. The people who are experiencing depression are seriously leading a troubled life. They want someone who will listen attentively to what they say. In fact, they need to be taken seriously. If you laugh or make fun of their situations, they might lose all hope and eventually give up. An attempt to take suicidal should not be taken too lightly.

Confidentiality should never be considered. It would be wise to contact medical agencies especially if the patients show sign of hostility. Ask for an instant help especially if you think that things seem serious and crucial enough. Help is what such people need.

Working on such hotline is such an important task. When emergency arise, take the necessary actions and measures. Never let the things to turn astray otherwise you cannot helped someone. Putting the life of a person to risk and jeopardy is not good.




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